Last updated: October 11, 2026
This page explains the cancellation and refund policy of the J.soaan store, operated by J.SOAAN LTD, a company registered in Scotland under company number SC825424. Our products are digital (Jawaker tokens and boosters) and are credited to your in-game account after payment.
1. Right of withdrawal (14 days)
Consumers normally have 14 days to cancel an online purchase. For digital products, this right ends once delivery has been made, provided you agreed to this in advance.
At checkout you tick the consent box. By doing so you ask us to start delivery immediately and acknowledge that you lose your right of withdrawal once the tokens have been delivered. We confirm your consent in the order confirmation email.
2. Before delivery
If the tokens have not been delivered yet (for example, an order waiting for a bank transfer or for review), you may cancel the order by contacting us and receive a full refund.
3. After delivery
Delivered tokens and boosters cannot be returned and are not refundable, because they are consumed inside the game as soon as they are added.
This does not affect your statutory rights. We will complete the delivery or refund you in the following cases:
- The tokens were not delivered within 24 hours of payment confirmation.
- You received fewer tokens than you paid for because of our error.
- You were charged more than once for the same order.
- We were unable to fulfil the order for any reason.
4. Wrong player ID
We send the tokens to the player ID you entered yourself. If you entered a wrong ID and the tokens were delivered to it, we cannot recover the tokens or refund the order. If you notice the mistake before delivery, contact us immediately so we can correct it.
5. Bonus tokens
Bonus tokens (3% extra when paying with any method other than Klarna or Afterpay) have no cash value, cannot be exchanged or refunded, and are cancelled if the order is cancelled or refunded.
6. How to request a cancellation or refund
Email [email protected] or message us on WhatsApp at +49 163 0470379 with your order number, player ID and a short description of the issue. We reply within two business days.
Refunds are made to the original payment method within 14 days of approval. Your bank or payment provider may take additional time to show the refund.
7. Before opening a dispute with your bank
If something goes wrong, please contact us first — we resolve most cases within hours. Opening a chargeback without contacting us may delay the solution.
See also: Terms and Conditions.